User request a custom video wish and then it is transferred to the celebrity. They can either accept or reject it. If Accepted the custom video is made available to download within 2-3 working days. If rejected then we check if the deducted coins are entitled for refund or not. Please see refund section for more details.
It depends on few factors. If we find any vulgar or abusive message found then coins will not be refunded back. If the request is rejected for any other reason by celebrity then it coins will be refunded back to the user wallet.